Thetis Massage Therapy is pleased to offer its patients direct billing to select insurance companies.

Not a guarantee...

Direct billing is a courtesy service and is not guaranteed to work every time we attempt to use it.
Reasons for direct billing not working may include, but are not limited to, the following:
  • Your insurance provider requires a doctor's referral before they will allow any more claims to be approved.
  • Your coverage has been used up for the year.
  • That day's claim has been marked, by your insurance provider, for manual review.
  • The direct billing portal is down.
  • Your specific plan does not allow for direct billing despite being under an insurance provider we bill to.
In cases where direct billing is no longer an option, patients will be responsible for settling their outstanding balance.

Questions about your coverage

Most healthcare plans will have some Massage Therapy, though some policies will require a Doctor's referral or will not allow online submissions/ direct billing.

For questions regarding your specific plan coverage details you will need to contact your insurer directly. We do not have access to that information. 

Insurance companies

As subcontractors, each individual Practitioner chooses which insurance companies they wish to deal with. This means that
​not every practitioner is set up for all direct billing options the clinic provides.

Below are the insurance portals the clinic has signed up for. You will need to visit a practitioner's individual profile to see which portals that specific practitioner is currently set up to direct bill with.

* Please go to the Telus Health eClaims page to see if your insurance provider is listed.