First Time Patients

Here you will find questions commonly asked by patients new to our clinic.

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What will happen on my first appointment?

Before Treatment:

Prior to your appointment please take a moment to fill out the online intake form. If your paperwork is left until the time of your appointment it may eat into your treatment time. We do not always have someone in person at the desk to assist you ahead of time.  You can check-in at unit 116, if there isn't a clinic coordinator available to direct you there will be a location board telling you if your practitioner is working out of unit 116 or unit 201. If you are unsure who your practitioner is just stay put and they will come get you from unit 116.

Start of Treatment:

Your therapist will go through a brief interview with you to determine your specific needs and develop a treatment plan for you. If necessary, assessments may be done to confirm your diagnosis and guide the treatment plan. The therapist will then leave the room to allow you privacy while you get ready and lay on the table. During the treatment please let your therapist know if you experience any discomfort, or would like to change anything about the treatment at any time.

After Treatment:
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Once the treatment is complete your therapist will step out of the room again to allow you to get dressed. They may wish to reassess and check for any changes post treatment. Home care exercises including stretching, strengthening, or hydrotherapy may be prescribed as necessary in accordance with your treatment plan. Your therapist will always be happy to answer any questions you may have. 

Is a Doctor's referral required to receive treatment?

While it is not necessary to get a referral from your doctor before receiving treatment, some benefit plans require a referral before they will cover your claim. Please check with your insurance provider before booking your appointment to ensure you are covered. 

Do you bill insurance providers?

You can find out about our direct billing services by visiting the direct billing about page.

What kind of information should I tell the Therapist?

In order to provide the best care and most appropriate treatment plan, it is important that you tell your therapist about any medical conditions, medications, symptoms, surgical implants, or previous injuries. Even if it seems irrelevant to you, it may end up being an important piece of the puzzle; any information you provide could help your therapist determine the best treatment for you.

​It is incredibly important to disclose as much information as you can as there are some conditions, such as high blood pressure, that will indicate the need for modification to your treatment. All information is confidential and will only be provided to third parties with your written permission.

Am I supposed to tip?

No. Although it is common to tip in a spa setting, it is not necessary to tip a healthcare practitioner in a clinical setting. 

What should I wear?

For your treatment you can remain fully clothed if you prefer, or disrobe down to the level of your comfort. You remain fully draped throughout the entire treatment, and only the area being treated will be exposed. 

If you wish to remain fully clothed it is recommended that you wear something comfortable. If you have long hair you may wish to bring a means to tie it out of the way.