First Time Patients

Here you will find questions commonly asked by patients new to our clinic.

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What will happen on my first appointment?

Before Treatment:

If you have not filled out the online intake form you should plan to arrive about 15 minutes early to your first appointment. For RMT visits, if you have filled out the online intake form, you should still arrive 5 minutes early as there is a consent form that needs to be signed in person.

Start of Treatment:

Your therapist will go through a brief interview with you to determine your specific needs and develop a treatment plan for you. If necessary, assessments may be done to confirm your diagnosis and guide the treatment plan. The therapist will then leave the room to allow you privacy while you get ready and lay on the table. During the treatment please let your therapist know if you experience any discomfort, or would like to change anything about the treatment at any time.

After Treatment:
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Once the treatment is complete your therapist will step out of the room again to allow you to get dressed. They may wish to reassess and check for any changes post treatment. Home care exercises including stretching, strengthening, or hydrotherapy may be prescribed as necessary in accordance with your treatment plan. Your therapist will always be happy to answer any questions you may have. 

Is a Doctor's referral required to receive treatment?

While it is not necessary to get a referral from your doctor before receiving treatment, some benefit plans require a referral before they will cover your claim. Please check with your insurance provider before booking your appointment to ensure you are covered. 

For ICBC patients visit the ICBC about page to learn more about what may be required.

Do you bill insurance providers?

You can find out about our direct billing services by visiting the direct billing about page.

What kind of information should I tell the Therapist?

In order to provide the best care and most appropriate treatment plan, it is important that you tell your therapist about any medical conditions, medications, symptoms, surgical implants, or previous injuries. Even if it seems irrelevant to you, it may end up being an important piece of the puzzle; any information you provide could help your therapist determine the best treatment for you.

​It is incredibly important to disclose as much information as you can as there are some conditions, such as high blood pressure, that will indicate the need for modification to your treatment. All information is confidential and will only be provided to third parties with your written permission.

Am I supposed to tip?

No. Although it is common to tip in a spa setting, it is not necessary to tip a healthcare practitioner in a clinical setting. 

What should I wear?

For your treatment you can remain fully clothed if you prefer, or disrobe down to the level of your comfort. You remain fully draped throughout the entire treatment, and only the area being treated will be exposed. 

If you wish to remain fully clothed it is recommended that you wear something comfortable. If you have long hair you may wish to bring a means to tie it out of the way.